Privacy Policy

EFFECTIVE DATE: APRIL 5, 2021

Couches.com (“Couches” or “we”) values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through our website and mobile software applications operated by or on behalf of Couches, including the website located at www.couches.com. Such websites and mobile apps are referred to collectively in this Privacy Policy as “Couches.com”. By using the Couches.com, you understand that we will collect, use and disclose your information in accordance with this Privacy Policy.

UPDATES TO THIS POLICY

We may change this Privacy Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective on the “Effective Date” date indicated above.

PERSONAL INFORMATION

PERSONAL INFORMATION WE COLLECT

We collect two types of information: Personal Information and Other Information. “Personal Information” is information that relates to you as an identifiable specific individual. “Other Information” is any information that cannot be tied back to you as a specific individual. Other Information is addressed below, under the heading “Other Information”.

We and our service providers may collect the following Personal Information:

  • Name;
  • Postal address (including billing and shipping addresses);
  • Telephone number;
  • Email address; and
  • Credit and debit card number.

IF YOU SUBMIT ANY PERSONAL INFORMATION RELATING TO ANYONE OTHER THAN YOURSELF, YOU REPRESENT THAT YOU HAVE OBTAINED ANY NECESSARY CONSENT FROM THAT INDIVIDUAL FOR USE AND DISCLOSURE OF THAT INDIVIDUAL’S PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

WHERE WE COLLECT PERSONAL INFORMATION FROM

We collect Personal Information from a number of sources. While we obviously collect Personal Information from you directly, we can also use third party sources of information in order to fulfill the purposes set out in this Privacy Policy. These sources can include:

  • Financial institutions (e.g. your credit card company or your bank);
  • Credit reporting agencies (if you are applying for credit with us);
  • Our services providers;
  • Marketing partners; or
  • Marketing and advertising agencies and networks.

While we collect Personal Information from all these sources, we will only use and disclose Personal Information in accordance with this Privacy Policy.

HOW WE USE PERSONAL INFORMATION

Depending on the purpose, we may use various categories of information on order to achieve the effects you and we expect. As such, it is difficult to specifically call out which category of data will be used for which purpose as the context and circumstances may mandate we use Personal Information for multiple purposes. As such, we find it more useful to describe the purposes we and our service providers may use any Personal Information we have collected about you. To that end, we may use Personal Information about you:

  • To respond to your inquiries and fulfill your requests, including to contact you if necessary;
  • To process and fulfill your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order;
  • To send to you important information regarding the Couches.com, changes to our terms, conditions and policies and other administrative information;
  • To send to you information by email, postal mail, telephone and other means about our products, services, contests, sweepstakes and other promotions;
  • To administer and fulfill our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how we use and disclose your personally identifiable information; we suggest that you read any such rules or policies carefully - in the event of a conflict between such rules or policies and this Privacy Policy, such rules or policies will govern);
  • To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us, ;
  • To operate a gift registry for which you are a registrant or co-registrant;
  • To allow you to send messages to a friend through the Couches.com (please note that, by using such functionality, you are agreeing that you have the right to provide to us your friend’s name and email address for such purpose);
  • To analyze trends and statistics in connection with our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates;
  • To protect the security or integrity of our businesses and Internet properties; and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.

HOW PERSONAL INFORMATION IS DISCLOSED

Similarly to how we use Personal Information, we may disclose Personal Information to service providers, and sometimes third parties, for various purposes. To this end, we may disclose Your Personal Information to the following entities for the purposes associated with each entity as noted below:

  • To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
  • To our subsidiaries and affiliated entities (collectively, our “Affiliates”) for marketing and other purposes;
  • To selected third parties (“Promotional Partners”), to permit them to send to you marketing communications. Couches seeks to select as Promotional Partners only reputable companies that offer what we believe to be high-quality products and services;
  • To third-party sponsors of contests, sweepstakes and similar promotions;
  • To third parties in connection with a gift registry for which you are a registrant or co-registrant;
  • To identify you to anyone to whom you send messages through the Couches.com;
  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the Couches.com and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the Couches.com);
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

OTHER INFORMATION

OTHER INFORMATION WE COLLECT

“Other Information” is any information that does not generally identify you as a specific individual, such as:

  • Browser information;
  • Server log files;
  • Information collected through cookies, pixel tags and other technologies;
  • Physical location of your device;
  • Demographic information and other non-personally identifiable information provided by you; and

Sometimes “Other Information” is actually capable of being connected to you as a specific individual. If that is the case, then the information is not “Other Information” but is “Personal Information”, and will have the same kinds of protections as Personal Information.

HOW WE COLLECT OTHER INFORMATION

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser: Certain information is collected through most devices, such as your Media Access Control (“MAC”) address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.
  • Through server log files: An Internet Protocol (“IP”) address is a number that is automatically assigned to a device by an Internet Service Provider (“ISP”), and is identified and logged automatically in our server log files whenever a user visits the Couches.com, along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the Couches.com.
  • Using cookies: Cookies allow a web server to transfer data to a device for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, enhance and personalize your online browsing and shopping experience and facilitate your ongoing access to and use of the Couches.com, as well as for online tracking purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org. If you choose to decline cookies, some or all of the features, functionality and promotions available through the Couches.com - such as the shopping cart, ability to view certain pages, and even placing orders or reviewing your order history – may not be available to you.
  • Analytics. We may use third-party services, such as Google Analytics or IBM Coremetrics, in connection with the Couches.com. Such services use cookies and similar technologies to analyze how visitors use the Couches.com, to compile statistical reports on activity related to the Couches.com, and to provide other services related to the Couches.com. Such services may also collect information about visitors’ use of other websites or other online resources. For more information about Google Analytics, including how to opt out, please go to: https://tools.google.com/dlpage/gaoptout. For more information about IBM Coremetrics, you may review its privacy policy located at: http://www.ibm.com/privacy/us/en/.
  • Flash Local Stored Objects: We and our service providers may use a third-party technology, called Flash, in connection with the Couches.com, including our online content. Flash provides a facility, referred to as Local Stored Objects (“LSO”), that allows a website operator or online content provider (or their service providers) to store certain information locally on an individual’s device; for example, Flash LSOs can be used to store information regarding an individual’s device. If you do not want Flash LSOs stored on your device, you can adjust the settings of your Flash player to block Flash LSO storage using the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your device without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Couches.com. We expect our service providers and technology suppliers to honor any decision by you to restrict or limit Flash LSOs, but we cannot guarantee that they will do so.
  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the Couches.com and HTML-formatted email messages to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.
  • By aggregating information: We and our service providers may aggregate Personal Information collected from our customers and potential customers, for example by using Personal Information to calculate the percentage of such individuals who have a particular telephone area code. Aggregated Personal Information does not personally identify you or any other customer or potential customer.

HOW WE USE AND DISCLOSE OTHER INFORMATION

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your zip code with your name). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information while it is so combined.

THIRD PARTIES AND THIRD PARTY SITES

To the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service — including any social media service – that is included in, available through or linked to from the Couches.com), such third party’s collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USAGE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTIES, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY THIRD-PARTY SOCIAL MEDIA PLATFORM (SUCH AS FACEBOOK INC.), ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH CERTAIN SITES OR SERVICES ARE AVAILABLE (SUCH AS APPLE INC. OR GOOGLE INC.) AND ANY THIRD PARTY OPERATING ANY SITE TO WHICH THE Couches.com CONTAIN A LINK. THE INCLUSION OF A LINK ON THE Couches.com DOES NOT IMPLY ENDORSEMENT OF THE LINKED SITE BY US OR BY OUR AFFILIATES.

THIRD PARTY ADVERTISERS

We may use third-party advertising companies (such as GoogleAds) to serve ads when you visit the Couches.com. Please note that these companies may use information about your visit to the Couches.com to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the Couches.com, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visithttp://networkadvertising.org/optout_nonppii.asp.

DO NOT TRACK SIGNALS

We note that the Couches.com will continue to operate as described in this Privacy Policy, whether or not a “Do Not Track” signal or similar mechanism is received from your browser.

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer (“SSL”) technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

Please exercise caution in submitting Personal Information via the Couches.com, especially if you are accessing the Couches.com using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the Couches.com), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the Couches.com. You may contact us in such circumstances in accordance with the “Contacting Us” section below.

CALIFORNIA PRIVACY RIGHTS

CALIFORNIA RESIDENTS: California's Civil Code section 1798.100 et seq. provides residents of California a number of rights as they relate to Personal Information. These are the “right to know”, the “right to delete”, and the “right to opt-out”.

  • Right to Know. You may request Couches provide you the specific pieces of personal information that Couches has about you; categories of personal information we have collected about you; categories of sources from which the personal information is collected; categories of personal information that Couches sold or disclosed for a business purpose about you; categories of third parties to whom the personal information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling personal information. Please note that much of the information you can make a request for is already contained in this Policy. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Couches, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
  • Right to Delete. California law gives residents a limited right to request deletion of their Personal Information. However, this right is limited by a number of exceptions. Fundamentally, if Couches has a permissible need to retain Personal Information, we are not under an obligation to delete such information, even when requested. Generally, we retain Personal Information so we may complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Couches; comply with a legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which your provided the information. As such, we generally do not accept requests to delete Personal Information. However, we will respond to requests to remove Personal Information from some of our systems as a part of a request to close or otherwise disable a membership account. If you would like to request deletion of Personal Information, please see the section below which explains how to do so. If you do not have an account with Couches, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
  • Right to Opt-Out. Couches does not sell your Personal Information to third parties, and as such there is no need for you to opt-out of the sale of your Personal Information. However, we do share Personal Information with third parties for marketing purposes and permit our marketing partners to collect data directly from you. You may choose to opt-out of the sharing of your Personal Information with third parties for marketing purposes at any time by submitting a request in writing to Our contact address below . Please note that this opt-out does not prohibit disclosure made for non-marketing purposes.
  • Designating an Authorized Agent. California law permits California residents to designate an agent to manage their rights under California law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted below under “Exercising California Privacy Rights”. Note that If you do not have an account with Couches, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.
  • Non-discrimination. California law does not permit Couches to discriminate against you because you exercised any your rights under this title, including, but not limited to, by: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
  • Exercising California privacy rights. If you are a California resident and would like to exercise your rights to opt-out of the sale of your information, you may do so by going to https://optout.networkadvertising.org/?c=1. For all other exercise of your rights, you can email us at hi@couches.com, or call (855) 948-5246. You may also contact us by using the contact particulars noted in the “Contact Us” section below.

USE OF COUCHES.COM BY MINORS

The Couches.com are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through Couches.com.

JURISDICTIONAL ISSUES

The Couches.com are controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.

CONTACTING US

If you have any questions about this Privacy Policy, or to make choices about receiving promotional communications, to update your Personal Information, or to place an order, please contact Couches as follows:

By Phone: +1(888) 735-4049
By Email: hi@couches.com

CONTACT INFORMATION

Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.